1.1 DO I NEED TO OPEN AN ACCOUNT TO BUY WITH YOU?
No, that’s not necessary. You can shop and pay as a guest at any time.
However, by creating an account with us, you will be able to place orders without having to enter your details each time you shop with us. You can register right now or you can start shopping and create your account before you pay on the shopping cart page.
1.2 HOW DO I CREATE AN ACCOUNT?
Please click on’Login/register’ followed by’Create an account’ and fill in your personal details.
1.3 HOW DO I PLACE AN ORDER?
Buy the items you want and add them to your shopping cart. When you are finished, you can go to your shopping cart and check out. Check and make sure all information is correct before confirming your purchases and payment.
1.4 I HAVE PROBLEMS ADDING ITEMS TO MY SHOPPING CART
You can add items as long as they are available. There may be a case where the item is in someone else’s shopping cart, so the status of the items is reflected as “Temporarily unavailable”.
1.5 HOW DO I PAY FOR MY ORDERS?
We accept payments via major credit and debit cards such as Mastercard, VISA and American Express.
1.6 CAN I MODIFY AND CANCEL MY ORDER?
Unfortunately, we cannot cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
2. SHIPPING AND DELIVERY
2.1 WHEN WILL MY ORDER BE PROCESSED?
All orders will be processed as soon as possible within 2 business days, excluding weekends and holidays.
2.2 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The delivery time of the express courier service is approximately 24 to 72 working hours from the time of placing your order. This applies only to all deliveries in mainland Spain. For all international deliveries, the time required depends on our logistics partners and their affiliates.
2.3 HOW CAN I TRACK MY DELIVERY?
Once the order has been shipped, you will be sent a confirmation email with the tracking number. You can check and track the delivery status of your orders with our local logistics partner.
2.4 WHAT ARE THE SHIPPING COSTS?
Shipping is FIXED for all deliveries in mainland Spain via standard courier. For international deliveries, you can select your item and proceed to the payment page, as charges are based on weight and volume. When you enter your shipping details, we will automatically calculate the shipping costs based on your address without the need for payment or registration.
2.5 CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we cannot redirect orders once your order is confirmed. Therefore, be sure to provide the correct shipping address.
2.6 THERE IS AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?
We apologize for sending you an incomplete order. Please contact our customer service team at firstname.lastname@example.org and we will get back to you as soon as possible.
2.7 I HAVE RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
We apologize if you have received a defective item from us. Please contact our customer service team at email@example.com with a product image and we will contact you as soon as possible.
2.8 I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
We apologize for sending you the wrong article. Please contact our customer service team at firstname.lastname@example.org and we will get back to you as soon as possible.
2.9 I BOUGHT THE WRONG COLOR
We do not provide color changes. However, we do accept returns of products purchased from us. You can consult our Returns and Exchanges policy here and its procedures.
2.10 I HAVE NOT RECEIVED MY PACKAGE, WHAT SHOULD I DO?
Please send an email to our customer support team at email@example.com if you have not received your package after the deadline committed to the transport partner and we will help you accordingly.